Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Office of Filing Resolution Services Scam Telephone Calls

A phone call or message from the "Office of Filing Resolution Services" claiming you owe taxes or qualify for a "tax resolution/relief program" is a classic scam. The IRS and official government agencies do not make sudden unsolicited calls or send threatening text messages.

A "Filing Resolution Services" Scam Call

From: (877) 860-1493

hi it's Alyssa Baker calling from the office of filing resolution Services go ahead and give me a call back at *** I'm reaching out regarding possible repayment adjustment and balanced resolution options connected to *** filings or unresolved amounts that may still be associated with your file we've recently had several updated relief programs become available through the current economic recovery initiatives *** a ***

How the Scam Works

  • The Bait: Scammers use urgent, intimidating language (e.g., claiming there is a warrant out for your arrest or a pending lawsuit) to force a quick response.
  • The Goal: They aim to steal your personal identifying information (Social Security Number, bank details) or demand immediate payment via prepaid debit cards, wire transfers, or cryptocurrency.
  • Fake Entities: Scammers make up official-sounding names (such as "Tax Resolution Team" or "Filing Resolution Services") to trick you into believing they are affiliated with the government.

How to Protect Yourself

  • Hang up immediately: Do not interact with the caller, confirm any information, or call the provided callback number.
  • Never pay over the phone: The IRS will never demand instant payment using methods like gift cards, cryptocurrency, or wire transfers.
  • Look for official mail: The IRS initiates most communications through standard US postal mail.

How to Report the Scam

  • Government Reporting: Report the scam calls to the Treasury Inspector General for Tax Administration or call their hotline at 1-800-366-4484.
  • Document and Notify: Note the caller ID, callback numbers, and any details shared. You can forward this information directly to the IRS by emailing phishing@irs.gov with "IRS Phone Scam" in the subject line.
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