I was disappointed with the finelo.com website. The ads are misleading, and communicating via email feels like I’m just talking to a bot. The 30-day money-back guarantee seems more like a joke than a promise. I do not recommend this service at all. I provided my card details on the website just to take a look, but for some reason, the website never worked for me. Now, I’ve just been notified that I’ve been charged $40 again, for reasons I don’t understand.
When I contacted their customer service, they informed me that I was not eligible for a refund. This is absurd. If you’re going to charge me, you should check my account history and reach out to me. If there are no activities, I should receive a refund. I urge someone from their team to contact me and offer a resolution to this issue as a matter of urgency. Thank you.