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Is Cotosen a Scam? Review of the Online Store

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Jan 27, 2021 2021-01-27T11:35:00-05:00
Nov 8, 2021 2021-11-08T08:55:05-05:00

Online Threat Alerts (OTA)

Is Cotosen a Scam? Review of the Online Store

Cotosen located at cotosen.com is an untrustworthy online store. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

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About Cotosen Online Store

Email: service@cotosen.com

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Comments (7)

Jan. 8, 2023 at 8:21 PM by an anonymous user from: Perth, Western Australia, Australia

Thanks for the alert of the Cotosen online store stories.

Jan. 15, 2022 at 2:16 AM by an anonymous user from: North Sydney, Sydney, New South Wales, Australia

The photos of the clothes look fantastic, but everyone beware, this is not what you are going to get, they are cheap and nasty and look nothing like the pictures, not rugged good looking clothes, I can't believe they would even send this rubbish, I've used them for my hands when I do the oil change on my car, I would never put them on I'd be embarrassed.

this is absolutely true

Mark S...

Nov. 22, 2021 at 7:24 AM by an anonymous user from: Hillsborough County, Manchester, New Hampshire, United States

I bought 2 pair of pants from Cotosen. Waited about 2 weeks for arrival. Upon opening the package, I could immediately tell the quality was very cheap. Both pair of pants of totally different styles were paper thin material, both had loose stitching and the worst part was the sizing. The pants were way too tight, way too slim and tight f*****g, even though I bought their largest size. I too got the run around trying to return them. After threatening to notify the BBB and various other consumer protection agencies, luckily I got my refund, so the overall process from ordering to refund took a month. When they refunded my money to my credit card, they still had my account number the whole time! Definitely stay away from Cotosen. Google “ is Cotosen legit” and heed what you read! I think I was one of the lucky ones who actually got a full refund, and yes, I got a new credit card after getting my refund. BE WARNED.

Jul. 11, 2021 at 6:08 AM by an anonymous user from: Moosach, Munich, Bavaria, Germany

Do not buy from this firm.

Con artists.

Delivery took two weeks.

The trousers were terrible, bad material, tiny pockets.

Then I tried to return them and it just got ridiculous. Mail after mail trying to get out of the right to a refund. One offer after the other wasting the 30 day return time to the result of no return or refund and the worst ever customer service ever. Be aware there's no return whatsoever, cheap nasty materials and pathetic service. DO NOT FALL FOR THIS FIRM

May. 7, 2021 at 11:20 PM by an anonymous user from: Seattle, Washington, United States

Note, this company also goes under the brand name 'Wayrates']

I spent $140 with this company to order two items and what arrived was of extremely poor quality (a self-respecting tramp wouldn't wear them). They didn't look remotely as good as the misleading website pictures. One item additionally had a large discoloured area on its front (looking like a huge stain).

To return them, the company said the items had to be sent back with tracked postage to China (specific return address given). Clothing being heavy, the cost of this was nearly $40. Clearly the company hopes that high postage cost will put off most buyers from making returns - so they keep their disappointing purchases (perhaps with a small token refund).

The clothing being unusable and worthless, I decided that spending $40 to at least get $140 refunded was still worthwhile. This is where their returns scam became apparent. With the tracking I could see a few weeks later that the package was held by Chinese customs - the exact notification was: 'You need to contact customs directly. Your delivery is being held by customs in CHINA'. I could not contact them (don't speak Chinese anyway) and the company refused to assist in any meaningful way - for two weeks they just repeated that they can only refund items once they receive them back. They must have set things up so that no returns reach them. Thus customers end up going to the significant trouble and cost of returns...to ultimately receive no refund at all. This is a total SCAM.

Happily I had made the purchase using PayPal, so I opened a case against the company there. Then oddly the company sent me an email outside PayPal offering a $69 refund as 'a resolution'. As I was due a $140 refund, I declined to accept this. Then through PayPal they offered 'a partial refund to resolve the claim' of $83. This was also declined of course. Hours later PayPal decided the case entirely in my favour and the full $140 refund was finally delivered.

Be warned - you really do not want to buy from this company.

May. 1, 2021 at 12:39 AM by an anonymous user from: Seattle, Washington, United States

Really poor quality clothing that I was really disappointed with - didn't look like the pictures and was really poor quality, not what I was expecting at all. Emailed to ask for a full refund and to return the items and have had no response

May. 1, 2021 at 12:38 AM by an anonymous user from: New York, United States

Cotsen clothing is a scam site with poor quality clothing. I tried to return several items that did not fit properly and alI I got was this response. "We would like to inform you that we could not process a refund for your item due to the channel is currently unavailable, therefore we would like to insist that you accept our offer of USD 42 voucher as compensation for the item you received." Sure, I'll take the $42 voucher that I can only spend at your store. What a joke. STAY AWAY from this site.

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