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Bank of America Email Scam from Customerservice@ealerts.bankofamerica.com

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Aug 3, 2020 2020-08-03T21:51:19-05:00
Aug 3, 2020 2020-08-03T21:52:58-05:00

Online Threat Alerts (OTA)

Bank of America Email Scam from Customerservice ealerts.bankofamerica.com

I got 2 separate emails from this BofA email address, customerservice@ealerts.bankofamerica.com, with the subject "Activity Alert: You Have a Time-Sensitive Message about Your Claim." In the body of the email, both say "We're letting you know that you have an urgent message about your claim in your Online Banking mailbox. Please go to the Message Center in Online Banking to read your message." And, each has a separate claim number. I assumed it had to do with the EDD. Both fell in the spam folder. But, examining the link in both of them (without clicking) it goes to click.ealerts.bankofamerica.com, which is a legit Bank of America domain name.

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This looks strange, so I when to by web browser and log directly into my main non-EDD BofA account, and there was nothing in the message center. Then I logged into my EDD BofA account, and there is no "message center" in that account. I called the BofA EDD card's customer service number and there's no message.

This is strange. If anyone received the same message and has any information, please share by leaving a comment below.

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Comments (8)

May 17, 2023 at 10:18 PM by an anonymous user from: City, Richmond, Virginia, United States

All of my banks of America emails come from this address now. In fact, I have yet to receive a legitimate email from BofA for 1 years and have tried everything to resolve the issue.

To further emphasize, I have walked into a physical BofA location, talked to a customer service rep over the LANDLINE phone in the bank, and still only received an email confirmation of the claim I needed to file from this email address. The bank manager also ran a test with me and had me deposit a dollar into the ATM and see what email I would receive.

Sure enough, a fraudulent email address contacts me reporting the transaction. If anyone knows what I should do at this point please advise me because I feel completely cornered right now and no one from BofA or from my email domain provider has been able to help me.

Mar 24, 2022 at 4:54 PM by an anonymous user from: Fontibón, Bogota, D.C., Colombia

I received the following message:

"Please contact us to update your profile to keep your account(s) open

Your relationship is important and we want to help you keep your accounts open. As your bank, we're required to make sure your customer information is accurate and complete.

Please update your profile in the next 3 weeks to avoid account restrictions.

Call us at 877.488.7843, Monday through Friday 9 a.m. to 7 p.m. ET

Schedule an appointment

Visit a nearby financial center

Since this affects most of your accounts, it's important that you act quickly.

EQUAL CREDIT OPPORTUNITY ACT NOTICE

I called the shown number: 877.488.7843, and they asked for my whole name, date of birth and phone number. Of course, it is scam or fraud!

Nov 10, 2021 at 11:14 PM by an anonymous user from: Marion County, Woodburn, Oregon, United States

I got 2 emails from this address customerservice@ealerts.bankofamerica.com

I do not have a BOA account and have not attempted to do any business with them, one said they received my credit card application and the other was asking to confirm my email. I am marking as spam and ignoring. Notice the odd placement of the @ in the address.

Nov 5, 2021 at 3:04 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

I received an email today saying B of A didn't have my address. I had just received mail from them yesterday. I called the preferred customer number and after several minutes with the rep there it was determined that is was a phishing scam.

Oct 3, 2022 at 5:07 PM by an anonymous user from: Morrisville, North Carolina, United States

you got a good number to call them at. I have 3 phones going each one I am on hold. Freken ridiculous.

Aug 17, 2020 at 3:33 AM by an anonymous user from: Jamaica, New York, United States

Same thing happened to me

Aug 4, 2020 at 5:42 PM by an anonymous user from: South Windsor, Connecticut, United States

Same thing happened to me. I’ve been following up with them and keep getting told this was an “Internal Audit” that triggered these alerts mistakenly... Not sure I believe that.

I work in infosec for a big bank.. more than likely this was caused from having to restore from a backup. Which concerns me greatly.

Considering moving my money elsewhere. Whatever may have happened, BofA’s tech is clearly not up to par.

Aug 4, 2020 at 12:00 AM by an anonymous user from: Charlotte, North Carolina, United States

it happened to me

Activity Alert: You Have a Time-Sensitive Message about Your Claim.

And then I got another email that said they were sent in error and ignore them. I got 5 emails total

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