Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Windows Defender Scam Email - Fake Charge and Invoice

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Aug 26, 2020 2020-08-26T21:14:26-05:00
Feb 7, 2023 2023-02-07T14:02:54-05:00

The fake "Windows Defender" email below, which asks recipients to call telephone number +1 877-295-2322 is a scam. The fake email is being sent by cybercriminals who are attempting to trick their potential victims into giving them access to their computers, and stealing their account credentials, personal and financial information.

Windows Defender Scam Email

From: Billing Team [support@team24x.com]
Sent: Wednesday, July 22, 2020 2:18 PM
Subject: thank you for purchasing firewall security
Dear Customer,
Thanks for using Windows Defender Advanced Threat Protection. This is an invoice for your recent purchase.
We Thank you on the Completion of your 1 year.
We tried to contact you on your registered number for queries but could not get through
Amount Due: 346.48 USD
Paid By: 07/22/2020
Invoice no: JLYG91272
Date: 07/22/2020
Description
Amount
Windows Defender Advanced Threat Protection
FireWall & Network Protection
$346.48
Total
$346.48
If you have any questions about this invoice, simply reach out to our Support Team +1 877-295-2322 ( Toll Free) for help.
you have 24 hrs to refund this charge from the date of the transaction without being charges.
Our support team will gladly assist you with any questions or requests you may simply contact us through our dedicated channels:
It may take a few hours for this transaction to appear in your account.
Cheers,
The Billing Team
+1 877-295-2322 (Toll Free)
Please don't reply to this email. To get in touch with us, +1 877-295-2322
Windows Defender Protection in USA are provided by Microsoft Payments Private Limited. Users are advised to read the terms and conditions carefully.
MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018
NOTE: if email received in your spam box ask service desk to verify machine identity.
Please do not reply to this email.This mailbox is not monitored and you will not receive a response.
© 2020 Windows Defender Protection All rights reserved.
Windows Defender Protection
Clearw.ater, FL 33756

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Comments 16

May 12, 2021 at 11:21 AM by an anonymous user from: Somerset, Bedminster, New Jersey, United States

I have received several of these scam emails over the past few months and I just delete them. But today, I decided to call their number to see what their scan was. The tech (foreign) answered. I asked why they were auto-renewing something I don't have, don't want, and will not pay for. He said "no problem" and would work with me to cancel the charge. All I had to do was allow them to hook up my computer to their server to remove the software and cancel the service......RIGHT!
I told him I would never allow them to connect to my computer.....pause.....he hung up!

Mar 9, 2021 at 8:12 AM by an anonymous user from: Needham, Massachusetts, United States

Order Confirmed
8:49 AM (21 minutes ago)

Dear Customer,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : US866-87456

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchases

Auto Renewal Amount: 599.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For refunds & cancellations, You can reach us 1 87.72.94.97.97

(Mon to FrI 09:00 AM to 05:00 PM EST)

Regards,

Jordan Smith

Jan 15, 2021 at 10:21 PM by info

"From: Security Team
Date: 1/15/21 10:19 AM (GMT-05:00)
Subject: Renewal Department

Hello,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : X*X-867A1

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal Amount: 299.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For cancellations, please contact our cancellation department and verify your identity.

You can reach us on 41,415,391,676

(Mon to Fri 09:00AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Contact- 41,415,391,676"

Another scam.

Jan 8, 2021 at 2:52 PM by info

"Auto Renewal.......
Fri 1/8/2021 1:49 PM
From: ORDER CONFIRMED

Dear Customer,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : US866-87956

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchases

Auto Renewal Amount : 199.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For refunds & cancellations, You can reach us at 1 84.46.17.55.19 (Mon to Fri 09:00 AM to 05:00 PM EST)

Regards,

Bryan Archbold

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact Number 1 84.46.17.55.19"

Here is another scam.

Dec 15, 2020 at 3:08 PM by phssrtenn from: Knoxville, Tennessee, United States

Received this email from the "Billing Team" yesterday. Called the phone number and it was obvious that this is a scam. Hung up.

Order Date Dec 15, 2020
Order Id: 254-8632541-875424

Dear Customer,
Thank you for using our Services for the past year. Your Windows Defender support plan will expire in 5 days, so we thought we'd check in.
We wanted to remind you that you have chosen the auto-renewal option for future charges. You will be billed from your saved account details for the annual amount of your plan upon the expiration of your contract.

We tried to contact you on your registered number for queries but could not get through

Payment Information
Windows Defender Advanced Threat Protection

USD 249.99
Total

USD 249.99

Having trouble with this invoice? Feel free to contact our support team at 1 844 956 1796. Monday to Friday 8 A.M to 4 P.M Est. If you want to continue taking advantage of our services and products and retain all your data and preferences, you can easily renew or cancel the services/products by calling on 1 844 956 1796. Thank you.

This Email was sent from a notification-only address that cannot accept incoming email.please do not reply to this message

Nov 27, 2020 at 7:58 PM by an anonymous user from: Stonybrook, Bristol, Pennsylvania, United States

"Order Date Nov 27, 2020
Order Id: 254-8632541-875424

Dear Customer,
Thank you for using our Services for the past year. Your Windows Defender support plan will expire in 5 days, so we thought we'd check in.
We wanted to remind you that you have chosen the auto-renewal option for future charges. You will be billed from your saved account details for the annual amount of your plan upon the expiration of your contract.

We tried to contact you on your registered number for queries but could not get through

Payment Information
Windows Defender Advanced Threat Protection

USD 249.99
Total

USD 249.99

Having trouble with this invoice? Feel free to contact our support team at 1 844 956 1796. Monday to Friday 8 A.M to 4 P.M Est. If you want to continue taking advantage of our services and products and retain all your data and preferences, you can easily renew or cancel the services/products by calling on 1 844 956 1796. Thank you."

This email was sent from a notification-only address that cannot accept incoming email. please do not reply to this message THIS IS WHAT I RECEIVED;