Instead of a paper check, some people will receive an EIP card instead to access their stimulus payment. The government is sending some people Economic Impact Payment Cards if they qualified for a stimulus payment and the IRS couldn’t direct deposit the payment. Your Economic Impact Card will come in a plain envelope from 'Money Network Cardholder Services” along with important information about the card, instructions for activation, fees, and a note from the U.S. Treasury.
The card itself will have the words “VISA” and “DEBIT” on the front and the issuing bank, “MetaBank, N.A.”, on the back and should look like this:
How do I activate my card?
Before you can access your Economic Impact Payment, you will first need to activate your card, either online or by phone. You will receive only one card for your household and the primary cardholder must activate the card.
If you are the primary cardholder:
- Go to EIPCard.com or call 1-800-240-8100 (TTY: 1-800-241-9100)
- Provide your name, address, and social security number to validate your identity
- Create a 4-digit PIN so you can get cash at the ATM. If you forget your PIN, you can call customer service to get a new one
- Check the balance to know how much you received
Once you activate your card, you can start using your card immediately. There is no monthly or inactivity fee and your money does not expire. You do not need to pay this money back and do not have to pay taxes on this money.
How do I check my balance without paying a fee?
There are multiple ways you can check your balance conveniently 24/7 for free, including through push notification, text, or email:
- Online: visit EIPCard.com (account registration required)
- By Phone: call 1-800-240-8100 (TTY: 1.800.241.9100) and use the automated voice response system
- Mobile App: download the Money Network® Mobile App (account registration required)
Tip: If you typically check your card balance at the ATM, try to use one of the free ways above to avoid paying a balance inquiry fee.
How do I use my card to get cash without paying a fee?
There are several ways to get cash from your card without paying a fee.
- Use one of the In-Network AllPoint brand ATMs to withdraw cash. Use the ATM locator at EIPCard.com or Money Network® Mobile App to locate one near you. Limits may apply to the amount of cash you are able to withdraw at ATMs.
- Get cash-back at participating merchants, like grocery and convenience stores. If the merchant allows cash-back during a purchase, select “Debit” on the keypad, enter your 4-digit PIN, select “Yes” to get cash-back, and then enter the amount of cash you would like. Check the merchant’s policies on amount limits.
- Request a Money Network Check and cash it at select participating check cashing locations. Go to EIPCard.com to find the nearest participating check cashing locations. To avoid a fee, cash only Money Network Checks and only at participating check cashing locations. Limits may apply.
Tip: If you already have a bank or credit union account that you are comfortable using to access cash for free, you can also transfer money from your card to this personal account and then withdraw cash in the same way you normally would once it is available.
How do I transfer money from my card to a personal account without paying a fee?
To transfer your money to a personal account without a fee, you will need to log into your account at EIPCard.com to initiate a transfer.
- To transfer to a personal bank or credit union account, you will need to provide your routing and account number for your personal account at EIPcard.com .
- To transfer to an existing personal prepaid card, first check if your personal prepaid card accepts transfers by logging into your account or calling your card provider. If it does, provide the routing and account number for your personal prepaid card at EIPCard.com .
Tip: In many cases, peer-to-peer (P2P) apps—like Venmo or Zelle—will accept your Economic Impact Payment Card as a source of funding. Check with the P2P provider for specific instructions on if you can do this for free.
I would like to pay a bill (such as rent) that doesn’t allow payment with debit cards. How can I do this without paying a fee?
You can pay rent, bills, or other payments from your account using a Money Network Check without paying a fee.
To do this, you need to:
- Request a Money Network Check by calling customer service at 1-800-240-8100
- Check your balance to make sure you have enough funds to cover your payment
- When you receive the check, fill out the date, dollar amount, and name of who you are paying
- Activate your check by calling customer service at 1-800-240-8100 and following the instructions to enter the check number, digit, and amount, and record the issuer number and transaction number provided by the automated phone system
- Once you have successfully activated your check, the payment will be immediately deducted from your account balance and you can send your payment for your rent or other bill
Tip: If you occasionally pay a bill with a money order, consider using a Money Network Check to pay your bill instead to avoid paying a money order fee.
I am not familiar with prepaid debit cards. What is important to know about using this card?
The Economic Impact Payment Card is a VISA prepaid debit card. The government has loaded your Economic Impact Payment onto the card for you. You do not need to pay this money back and you will not be taxed on this money. Once activated, your money is safe on this card and is eligible for FDIC insurance. Be sure to immediately report if your card is lost or stolen.
If you have had a checking account debit card or credit card before, this card may be a little different. First, this card is not linked to any bank or credit union account and will not have any impact on your credit score or help you build your credit. You cannot overdraft or spend more than what has been loaded on the card. If you don’t have enough money to cover a purchase, the transaction may be declined or partially authorized. If this happens, you may be asked to use another form of payment to pay the full or remaining amount if you want to complete the transaction.
You can get cash, request a check, or make a purchase anywhere VISA debit cards are accepted. Each time you use your card, the amount will be deducted from your balance until you use all your funds. You will not be able to load your own money on this card and your money will not expire. If you do not use all your money before the expiration date printed on the card, you can call customer service to request a refund check for the remaining balance.
Tip: If you use this card to pay for gas, give your card to the attendant to pre-pay for gas rather than paying at the pump to avoid a pre-authorization. A pre-authorization puts a temporarily hold on your money that could be greater than the transaction amount and may take up to 10 business days to be released back to you. Paying the attendant to pre-pay for gas can help you avoid placing a hold on your money so that you have access to your money if you need it.
What do I do if my card is misplaced, lost, or stolen?
If you think you have misplaced your card, go to EIPCard.com and lock your card to prevent unauthorized transactions or ATM withdrawals while you look for it.
If your card is permanently lost or stolen, call customer service at 1.800.240.8100 (TTY: 1.800.241.9100) to report your lost or stolen card immediately. Your card will be deactivated so nobody can use it. There is a $7.50 fee to order a new replacement card ($17.00 if you need it expedited).
Where can I find the fees for optional services?
While most transactions are free, some fees may apply.
Check your cardholder agreement and other important information material that came in the envelope with your card or at EIPCard.com . This will include a full schedule of fees and services as well as more details about your card.
Online Threat Alerts Security Tips
Pay the safest way
Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.
Guard your personal information
In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.
Be careful of the information you share
Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with
Know who you’re dealing with
Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.
Check your accounts
Regularly check your account transactions and report any suspicious or unauthorised transactions.
Don’t believe promises of easy money
If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.
Do not open email from people you don’t know
If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.
Think before you click
If an email or text message looks suspicious, don’t open any attachments or click on the links.
Verify urgent requests or unsolicited emails, messages or phone calls before you respond
If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.
Be careful with links and new website addresses
Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.
Secure your personal information
Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.
Stay informed on the latest cyber threats
Keep yourself up to date on current scams by visiting this website daily.
Use Strong Passwords
Strong passwords are critical to online security.
Keep your software up to date and maintain preventative software programs
Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.
Update the operating systems on your electronic devices
Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.
What if You Got Scammed?
Stop Contact With The Scammer
Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.
Secure Your Finances
- Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
- Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:
- Equifax
- Experian
- TransUnion
Check Your Computer
If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.
Change Your Account Passwords
Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.
Report The Scam
Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.
Report your issue to the following agencies based on the nature of the scam:
- Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
- Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
- Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.
How To Recognize a Phishing Scam
Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.
Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:
Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might
- say they’ve noticed some suspicious activity or log-in attempts — they haven’t
- claim there’s a problem with your account or your payment information — there isn’t
- say you need to confirm some personal or financial information — you don’t
- include an invoice you don’t recognize — it’s fake
- want you to click on a link to make a payment — but the link has malware
- say you’re eligible to register for a government refund — it’s a scam
- offer a coupon for free stuff — it’s not real
About Online Threat Alerts (OTA)
Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.
By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.
With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.
Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.
Help maintain Online Threat Alerts (OTA).