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Is Pearlfeet a Scam? See the Review of the Online Store

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Apr 23, 2020 2020-04-23T02:09:42-05:00
Jul 28, 2020 2020-07-28T14:34:17-05:00

Online Threat Alerts (OTA)

Is Pearlfeet a Scam? See the Review of the Online Store

We have received a lot of complaints about Pearlfeet located at pearlfeet.com. Some of the complaints include receiving the wrong shoe sizes. Customers complain that the shoes could not fit and they had to wait weeks before getting their products. Also, customers claim the shoes do not look like what was advertised. Some claim they received cheap shoes made from some form of plastic, instead of leather.

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About Pearlfeet Online Store

Email: service@pearlfeet.com

WOFUN COMPANY LIMITED

16 St Martin's Le Grand St Paul's, London, Greater London, United Kingdom, EC1A 4EN

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Comments (123)

May. 31, 2022 at 4:17 PM by an anonymous user from: Los Angeles, California, United States

How to get pearl feet off my Gmail .how to unsubscribe to it.. it does not have a off button.

Nov. 27, 2021 at 11:45 PM by an anonymous user from: Subiaco, Perth, Western Australia, Australia

I bought 3 pairs in size 7 and 6 . Unfortunately they sent me size 6 only left foot no right foot. I emailed them twice with a photo of what I bought l already but no reply till now whatsoever.

May. 4, 2021 at 6:15 AM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

DO NOT BUY from Pearlfeet. It took months to get my order, after 20 emails I finally got the order. Of course they were the wrong size, I sent a side by side pic to show how small them were and here is the email them sent back.

Dear customer,

We are sorry for the unsatisfied purchase.

There is a warm suggestion on our size chart have every detail of our shoes. According to comparison of your photo and our size chart, we did not made such mistake to send you wrong size shoes.

If you want to return the good, you need to pay the freight to China when based on our return policy, maybe the shipping fee is expensive to return.

Please kindly consider it. (Please note that the shoes are supposed to be returned to the address we provide, not the one on the package.)

How about giving it to your friend as a gift? Maybe he/she will like it. Therefore, you do not need to waste money to return.

As an honest seller, the most effective method for this is that we apply 20% discount code for purchasing another pair of suitable shoes.

Hope there is a chance to remedy this situation.

Thank you for your kind understanding in advance.

Sep. 14, 2020 at 12:40 PM by an anonymous user from: Dumbarton, Scotland, United Kingdom

I ordered a pair of shoes from this mob. The ones that arrived are 2 sizes too big. Tried emailing them many times. Email comes back as “ can’t send. File too big”! It is a short email asking for a return address that isn’t in China 😡

Aug. 24, 2020 at 10:03 AM by an anonymous user from: New York, United States

This company may not be a scam but they are very shady and terrible to deal with. Let me first start by saying that I ordered shoes from them in the beginning of May and I didn't receive any of them until mid-July. In addition, I purchased five pairs of shoes and out of the five two were not what I ordered and the rest were terribly big. I reviewed their return policy and it states that if you request a refund within 14 days of receiving the product they will provide a full refund no questions asked. What a joke! I requested a refund within 4 days and 19 emails later, no refund in sight and they've stopped communicating with me. They first responded that I could keep the shoes and they would refund me 20%...for shoes that don't fit nor two that I didn't / wouldn't have ordered? I was told that it was expensive to return the shoes so they would like to offer me a 30% refund and keep the shoes. I offered to keep the shoes and I would accept a refund of 90% of which started a whole new level of communication. I was told to send pictures of the sizes and shoes of which I did three times. Each time I got no additional compromise on my return nor the refund. They were polite and stated they would look into my issue, but after so much time and energy wasted trying to get to a resolution I still do not have one. All this considering their return policy states no questions asked...I beg to differ. I would never recommend buying any shoes from this company, if they aren't a scam, they certainly run close to it.

Aug. 23, 2020 at 10:00 PM by an anonymous user from: Medindie, South Australia, Australia

I got my boots at last. I had to put a solein them because they tended to through you into a knock nee position but after that I can say they are the most comfortable footwear I have had for years. If you want your the right size send them the american size.

Aug. 21, 2020 at 8:02 AM by an anonymous user from: Marietta, Georgia, United States

Got another email from pearlfeet, who wants me to pay shipping back to China. Told me no refunds and that I should give them to a friend as a gift. Again im an 11,they semd me a 7 and a 13 .

This company will rip you off! STAY AWAY

Aug. 18, 2020 at 8:04 AM by an anonymous user from: Marietta, Georgia, United States

SCAM COMPANY,

I ordered and waited 2 months on 2 pairs of shoes. Got both and both were wrong sizes. They told me to pay to send them back to China which would be double the price I had in both pairs I bought. They even offered me a refund after 1 month and I said I'll wait!So I just got my 50 dollars plus stolen from me by pearlfeet! I'm working on contacting their CEO to let him know how my money was stolen from me by his no class company.

I'm SCREWED

Aug. 14, 2020 at 8:26 PM by an anonymous user from: Wilmington, Delaware, United States

My husband ordered a pair of “leather shoes”. Ordered in May, received in July. Number one- not leather. Number 2- not the right size! At least 2 sizes too small! They actually fit me! Will not refund unless ship back to China! This company should not be able to operate in this country!

Aug. 11, 2020 at 8:42 AM by an anonymous user from: Tucson, Arizona, United States

I placed an order with them and it took nearly 5 weeks to get the shoes. There was no leather at all in the shoe, it was a faux leather/cloth cover and the shoe was basically a spandex slipper. I would expect something like this to be a slipper for bedtime. It was not great. The cut lines and sewing lines on the fabric were mismatched and did not line up very well.

The bigger problem to me is that I keep getting texts to my phone advertising future sales. I have repeatedly replied 'STOP' and then block the number and I get a new one every couple weeks. Very disappointing.

I'm all for a global economy but if I can't have respectable business practices, I won't buy from unfamiliar companies in the future.

Aug. 8, 2020 at 10:42 AM by an anonymous user from: Brookfield, Wisconsin, United States

Definitely a scam!

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