Is Lelafall a Scam or an Untrustworthy Online Store?

Oh my gosh, I’m so glad I’m not going crazy! I had an almost identical experience to those a few have described here, though the “shipment” and tracking was through the US postal service (who were awesome and so helpful and I feel so bad now for wasting their time). I ordered a baby bassinet stand and had the same thing happen (PayPal checkout, no order confirmation, got sent a tracking number, tracked the package which was marked as delivered, but never received anything. I filed an inquiry with USPS and my mail carrier helped out, and confirmed the tracking number given was sent to a different address in the same city, for a very small (8oz.) package. I realized it had to be a scam, registered a complaint with PayPal but was denied. Thanks to your helpful comments, I will call PayPal and dispute the denial, and will also file a report with the FTC, and alert the USPS that folks are operating in this way. I should have known better but it’s infuriating this website is still allowed to operate after this many complaints and using the same tactics!

OMG, the same thing happened to me. DO NOT USE THIS SIGHT! It's a scam. Same experience as the previous comment. Bought an item (RyobI Circular Saw), Never received a receipt but PayPal was charged the amount from someone named Guangfeng Li. The email was hosted by a Chinese company. I was immediately billed and then the next day it said it had been shipped by UPS. It showed a tracking number had been added. Please note: the purchase was made the 14th, the money was taken out of the account the 15th, and the tracking number showed that it was delivered on the 17th I tracked the package - which doesn't show a delivery ADDRESS. Just the city. And it showed "delivered" to door, signed by "driver release".
The package clearly showed as 1.10 lb. So much like the previous comment. I filed a claim with UPS and immediately filed a claim with PayPal. The item should have weighed 8 lbs (shipping weight) not the 1.1lbs showed by ups. Now I will try to get this resolved during the COVID crisis. Yikes. If the price seems too good to be true. then...

If you paid with PayPal, you can call them and dispute the tracking. I did this and my "extended hold time" was less than 3 minutes. PayPal answered quickly and I explained that the tracking number I was sent showed a package of (ODD COINCIDENCE?) 1.10 lb, for a dehydrator that has a ship weight of 24 lb. She asked if she could put me on hold to contact UPS, and within a few minutes came back on the line and said the denial (of my dispute) was being reversed, ruled in my favor and the money returned (immediately!) to our account. She said UPS gave her the name and address and that tracking number was for someone else's package. My husband thinks they are sending something very cheap to a random address in the same city/zip code, then using that tracking as "proof" they shipped the ordered item. I hope you can get this resolved. PayPal was VERY good at customer service. Do not bother trying to call UPS to find out where "your" missing package is. I went through their call tree, sat on hold forever, only to be hung up on, blaming COVID-19 and saying to file the claim through their website. Just call PayPal and they will get the information from UPS to prove that it is a scam and you should get your refund quickly.

Same experience as a previous user. Bought an item (dehydrator), it listed as "processing" every single day when I checked on the status. Then suddenly on June 21 at 10:44am I got an email today saying "Imogen C*******l" updated the transaction record. It showed a tracking number had been added. Please note: the purchase was made the 14th, the money was taken out of the account the 15th, and the tracking number that they sent was not sent until yesterday the 21st. I tracked the package - which doesn't show a delivery ADDRESS. Just the city. And it showed "delivered" to door, signed by "driver release". I tried to call UPS (resulting in much frustration). The package clearly showed as 1.10 lb. The item should have weighed 24 lbs (shipping weight). I immediately filed a dispute with PayPal and quickly "Imogen" sent them the "tracking" as proof "she" had shipped my item. I got an email saying my case was denied because "we received shipment tracking from the merchant confirming that the merchandise was delivered." I went through the process trying to appeal but the automated process states you cannot appeal a closed case.
I then CALLED PayPal using their customer service number. They were AWESOME and after a VERY brief hold for the young lady to call UPS, she came back on the line and said they reversed the denial because the tracking number information did not apply to my account. She told me the name and address for that tracking number were entirely different. How these scammers are getting tracking numbers for the same city and state I do not know. Are they somehow trying tracking numbers until they hit one that is to the same destination? Are they sending out a very cheap package to some random address in that city knowing if some gets something they didn't order, they are unlikely to even bother with trying to find out what's going on? I don't know, but this appears to be a common scam, sadly. PayPal DID refund the money to our account. I hope this crook (these crooks?) get what is coming to them!

DEFINITE scam. Lelafall went so far as to send me a fake UPS tracking number (I verified with UPS today) to try to convince PayPal not to refund my money. Phone number is disconnected. Address belongs to a car repair place. Everything about Lelafall is fake. DO NOT ORDER! I am out 85.00

If you paid with PayPal - do not give up. {ayPal will rule in their favor first (because these crooks know how to play the system. However PayPal is aware of the fraud and if you call them they can help you. Go to https://www.paypal.com/us/smarthelp/contact-us and click Call Us and it will generate a code (you must be logged in). Then call and explain the situation to a live person. Ask them to verify the tracking. They can call UPS WITHIN MINUTES and get the information regarding the fake shipment. Had the exact same thing happen with this site. PayPal only requires proof from the seller than they shipped to the city/state/zip of the user on record. So when they call UPS, UPS will give them the actual ADDRESS of the "delivered" package, and PayPal can then verify that it is not YOUR address and they will refund you. We had this happen, got a tracking number for a product that should have weighed 24 lb saying a "package" weighing 1.10 lb was delivered. UPS was NO HELP AT ALL. I couldn't get through to anyone and it just told me to file a claim via the web. So I called PayPal and asked how to appeal or escalate (you CANNOT escalate or appeal a ruling in the seller's favor via the website because it automatically closes the case - you have to call). PayPal customer service was SUPER and within a few minutes the money was reversed back into our account. I also filed a report with the FTC. These are scammers, and are committing fraud.

I ordered from this website as well. It was a ball launcher for dogs. PayPal excepted only. O redress the merchandise and was supposed to receive a confirmation email and did not. I have tried going back to the website several times to check and it won’t let me in or even create an account. I have emailed them several times with no response and have tried calling and only get a busy signal. I also have to wait for the 180 dY from PayPal in order to try Nd get my money back since I did authorize the payment. Grrrrrrr! It makes me so mad that people do this.

Same problem here except purchased a different product.. but same story. I can't believe people can get away with this c**p! I'm so annoyed!

Thank you, was ready to order a bike from them.

The website lelafall.com is phony. I did a google search for a camp stove and several stores came up. One of them was lelafall.com with the lowest price. Once I was at the Lelafall.com website, I added the product to the cart and then checked out as a guest. The payment only accepts PayPal, but you must enter your address and email, etc. I tried to cancel the purchase by contacting PayPal and VISA and both said that the purchase was not “unauthorized” and I would have to wait to get the product to file a dispute. I hope I can get my money back and that the website is closed.

I too ordered from this website and have yet to receive my package! I ordered a deep freezer for $95 and yes the payment was confirmed and supposedly shipped to me but it wasnt! Now I cant get any answers from the website!