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Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number

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Aug 13, 2019 2019-08-13T07:46:10-05:00
Aug 13, 2019 2019-08-13T07:48:56-05:00

Online Threat Alerts (OTA)

Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number

I received a form to fill out in July, it asks for personal information, also it wants to know what country I'm born in, is also fishy, it was sent from a PO Box in Plano, Texas. There are a few numbers on it 1-800-496-9471 and 1-866-905-2377. It also said if I didn't send it to them in 15 days they would close down my account. But, I know Bank of America will never send a random email asking me to send personal information, which they already have. The people behind the email are scammers phishing for their potential victims' personal information.

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Comments (17)

Jan 14, 2025 at 1:01 AM by an anonymous user from: Clark, Las Vegas, Nevada, United States

I have the letter and emails now. Who in there right mind would random send a SSN through the mail to an organization that already has your information. Close my accounts? What accounts? All this tells me is to pay off my car and tell BoA to F off that they can't control their cyber security measures. I honestly don't have time for thiscrap/

Apr 24, 2024 at 6:21 PM by an anonymous user from: Lagos, Lagos, Nigeria

You can deposit money and trade but When you want to make withdrawal of your funds they seem to reject it, Which means you can accumulate your asset on their page but can’t get it out, I had to seek the attention of gryphonsolicitor com for assistance, they look into the matter and made the necessary arrangements, so I had to take the proper steps to receive my fund. They gave me a full refund regaining my assets. It was a negative encounter trading with the platform.

Feb 15, 2024 at 12:18 AM by an anonymous user from: Leavenworth, Washington, United States

I got a letter saying that I have to update my information otherwise will close my account last month. Then I got two phone call from 800-496 9471. I didn’t answer them but they had left VM. I will go to local BOA and ask about it.

Sep 18, 2023 at 2:40 PM by an anonymous user from: Crescent City, California, United States

Do not contact that number, only call the phone number on the back of your card. I just got off the phone with Bank of America and they told me they had no record of sending a letter and no record of the phone numbers or the address in Plano Texas! It is a scam!

Jun 8, 2023 at 7:02 PM by an anonymous user from: Austin, Texas, United States

800-496-9471 is 100% fraud. PLEASE same all #'s and time stamp take screen shots, download the VM they leave and along with the letters get them over to BOFA fraud dept ASAP so they can get this SCAM shut down ASAP

May 26, 2023 at 7:38 PM by an anonymous user from: Boulder Creek, California, United States

I got the same letter with an ID number id never seen before asking for information

that BofA already has. No information specific to me, apart from my address, was on

the letter. It's undoubtedly a scam.

The letter looks very convincing, but there's no evidence of this number on the BofA web

site.

I'm not sure why BofA, or its enforcement arms (the USPS, the Treasury, the FBI) haven't

taken these people down yet.

Apr 6, 2023 at 11:03 AM by an anonymous user from: Ashburn, Virginia, United States

Got a letter and calls like this too, was very skeptical thinking it was a scam! But I called the main Bank of America number (800-432-1000) who confirmed that this department was trying to contact us to update information. Basically it just has to do with being an accredited bank they have to confirm updated info on clients. The main BoA number transferred my call over to this department but did confirm if we got disconnected the way to reach them was the 800-496-9471.

Apr 6, 2023 at 9:48 AM by an anonymous user from: Weare, New Hampshire, United States

Got a call from this number and called BOA. They said it is a scam.

Sep 22, 2022 at 9:06 PM by an anonymous user from: Miami-Dade, Miami, Florida, United States

Have received 3 calls from this number and counting.

They say they are in TX but I don't live in TX, so its difficult for me to understand why someone from TX would be calling me, and to top it off on the first call I spoke to a woman and she asked me if I wanted to update information on the phone or go to a local branch.

I opted for the latter and did go into the local branch, and made sure they had all the

necessary information.

She updated it in a tablet, yet I am still getting phone calls.

On the vm message left by another woman, she said be ready to provide information to assist in locating your account.

When I went to the local branch the second time and asked if they heard of Know your customer, two people I asked said no.

When I called BOA customer service and asked her to look up the account number she had no problem pulling it up.

When I went to the local branch the first time, the woman who assisted me had no problem pulling up the account.

Know your customer, how about know your bank.

Why am I still receiving a call after I went into the local branch and provided all the

information?

When I called customer service she said she could see where I had updated the information on the date I went in.

Do we have to block BOA different departments on our phones now?

Waiting to see if they will contact me again, feeling kind of harassed.

Dec 2, 2021 at 1:46 PM by an anonymous user from: Maricopa, Phoenix, Arizona, United States

This phone number is legitimate. I work for the department. It's called the know your customer contact center or some other departments know us as the AML department. It's really sad that there there are so many scam calls nowadays you can't trust anything but if we call you and you aren't comfortable we will tell you to call the number on the back of your card or go into a financial center and have them transfer you to the know your customer contact center.

Unfortunately if this is not done and the information is not obtained the account will eventually restrict and then eventually close after that. And those are the worst calls to get. People not understanding why they can't see their account on online banking or why they received a check in the mail and then getting mad that we did not contact them and then getting mad when we tell them we did contact them by letter, email, text message, and phone call and they said they thought it was a scam based off of these Or even worse that they called in and were told it was a scam those are the hardest. We obviously file complaints but it doesn't change the account being closed at that point.

Moral of the story is it is legitimate and again you can call the number on the back of your card or visit a financial center with the letter if you have it and tell them you need to be transferred to the know your customer contact center.

Apr 10, 2023 at 6:21 AM by an anonymous user from: Southampton Township, New Jersey, United States

This is a bunch of BS. I've been a customer of BoA for 20 years. I haven't moved or died. My SS# hasn't changed and my account is open and active.

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