Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Square, Inc users are asked to be on the lookout for phishing email receipt confirmations like the one below, which claim that a refund request has been processed for their customers. The fake emails trick potential victims into visiting a phishing website that will steal their Square or SquareUp account credentials (username and password) by asking them to click on a link to view the refund transaction.
This is why it is not recommended to click on links in emails to sign into online accounts. The recommended thing to do is to go directly to https://squareup.com/ and sign-in from there instead.
Subject: Square has refunded your customerFrom: squareadmin@jamesken.serverdata.netHello,The $519.00 refund you requested has been processed and should be reflected on your customer's statement in two to seven business days. Please note that business days do not include weekends or bank holidays.If you sent a receipt to your customer, you can send them a refund receipt at any time from your in-app activity or Square Dashboard:From in-app Activity:1. Tap Activity.2. Locate and tap the payment > New Receipt.From Square Dashboard:1. Visit Transactions.2. Use the date selector tool to locate a specific payment.3. Click on the payment > Send Receipt.VIEW THE REFUNDThanks,The Square Team
Subject: Square has refunded your customer
From: squareadmin@jamesken.serverdata.net
Hello,
The $519.00 refund you requested has been processed and should be reflected on your customer's statement in two to seven business days. Please note that business days do not include weekends or bank holidays.
If you sent a receipt to your customer, you can send them a refund receipt at any time from your in-app activity or Square Dashboard:
From in-app Activity:
1. Tap Activity.
2. Locate and tap the payment > New Receipt.
From Square Dashboard:
1. Visit Transactions.
2. Use the date selector tool to locate a specific payment.
3. Click on the payment > Send Receipt.
VIEW THE REFUND
Thanks,
The Square Team
Square customers or users who have already been tricked by the phishing scam are asked to change their passwords and contact Square immediately for help.
2
This is happening again as I received a message today.
Here is another scam: - Forwarded Message - From: Square Sent: Sunday, March 31, 2019 4:59 PM Subject: Square has refunded your customer $430.80 Square has refunded your customer Hello, The $430.80 refund you requested has been processed and should be reflected on your customer's statement in two to seven business days. Please note that business days do not include weekends or bank holidays. If you sent a receipt to your customer, you can send them a refund receipt at any time from your in-app activity or Square Dashboard: From in-app Activity: 1. Tap Activity. 2. Locate and tap the payment > New Receipt. From Square Dashboard: 1. Visit Transactions. 2. Use the date selector tool to locate a specific payment. 3. Click on the payment > Send Receipt. VIEW THE REFUND Thanks, The Square Team
