Chase customers who have received fake emails like the one below, which claim their accounts are on hold, asked not to follow instructions in them. The fake email messages, which claim that their accounts have been placed on hold because an irregular activity has been detected on their accounts, is just one of the many phishing scams being sent by cyber-criminals to potential victims. Therefore, Chase customers who have received the same email message are asked not to follow the instructions or click on the links within it.
A Sample of a "Chase Account on Hold" Phishing Scam
Date: Friday, March 16, 2018 7:47 AM
From: Chase Online <ealvarez2@motusintegrated.com>
Subject: Urgent Confirmation
URGENT: Confirmation of Online Banking Details
Dear Chase OnlineSM Customer
As part of our commitment to help keep your account secured, we have detected an irregular activity on your account and we are placing a hold on your account for your protection. Please click Here and follow the instructions to unlock your account.
We are here to assist you anytime. Your account security is our priority. Thank you for choosing Chase.
Sincerely,
Chase Fraud Department
ACCOUNT IS OWNED BY CHASE BANK USA, N.A. AND MAY BE SERVICED BY ITS AFFILIATES.
CALLS MAY BE MONITORED AND/OR RECORDED.
ABOUT THIS MESSAGE:
This service message was delivered to you as a Chase Credit Card customer to provide you with account updates and information about your card benefits. Chase values your privacy and your preferences.
If you want to contact Chase, please do not reply to this message, but instead go to http://www.chase.com/. For faster service, please enroll or log in to your account. Replies to this message will not be read or responded to.
Your personal information is protected by state-of-the-art technology. For more detailed security information, view our Online Privacy Policy. To request in writing: Chase Privacy Operations, PO Box 659752, San Antonio, Texas 78265-9752
© 2018 JPMorgan Chase & Co.
Every month, thousands of these email messages are sent out by scammers to trick their potential victims into stealing their username, password, financial or personal information. Therefore, Chase customers should never click on a link in an email message to sign into any of their online accounts. They should instead, go directly to www.chase.com in their web browsers and sign into their account from there. If there is a problem with their accounts, they will be notified after signing in.
Chase customers who were tricked into clicking the link in the fake email message and who have entered their usernames and passwords on the bogus Chase website that they were taken to are asked to change their Chase password and contact Chase bank immediately for help.