Apple Store Email Scam and Payment Cancellation Fraud

Apple Store Email Scam and Payment Cancellation Fraud

Apple customers are asked to be aware of fake App Store email invoices (see below), which claim that they have purchased products or make payments from the App Store, and if you did not authorize the purchases or payments they should visit App Store Payment Cancellation. The fake email invoices are being sent by scammers to frighten and trick the recipients into clicking on the links within them by claiming they need to do so in order to cancel the purchases and get a refund. But, once the recipients click on the link in the fake email invoices, they will be taken to a phishing website that steals personal, financial, and Apple credentials (usernames and passwords).

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Therefore, Apple customers who have received email invoices appearing as if they were sent from Apple, should avoid clicking on the links in them. They should instead, sign directly into the iTunes Store on their iPhone, iPad, iPod touch, Mac, PC, or Apple TV and check their accounts.

An "Apple App Store Payment Cancellation" Scam

From: App Store <u36zln5n8h4xcxgsrksofigws phypg3jk9t6wyu5 @fy2svikmtck9ur6xqnwg4zapjtvfspl8on0jwk6z .tuyultamvan02.business>

Sent: Thursday, March 15, 2018 8:49:03 AM

Subject: RE: [ GUEST ORDER APP STORE ] Please review your receipt invoice.

Dear

Thanks for purchasing at app store

Check your PDF Invoice

Your ID invoice is 41135017543945805329

Invoice TOTAL $21.28

DATE March 15, 2018

Confirmation Order SHIPPING TO

Ronald M Gilliland

4974 Ocello Street

San Diego, CA 92117

USA

ORDER ID JKUIEGDHTYO

DOCUMENT NO. 657453328911

App Store TYPE PURCHASED FROM PRICE

NBA 2K18

Action

Write a Review | Report a Problem

iOS App Ronald's iPhone $8.65

Football Manager Mobile 2018

Sport

Write a Review | Report a Problem

iOS App Ronald's iPhone $9.38

VAT charged at 20% $3.25

If you have any questions about your bill, visit Apple Support. Learn how to manage your password preferences for iTunes, iBooks, and App Store purchases.

TOTAL $21.28

If you did not make this purchase, please visit to the Apple Store Payment Cancellation and follow

the intructions for verification.

Apple ID Summary | Terms of Sale | Privacy Policy

Cancel Payment

FBI Anti-Piracy Warning Unauthorized copying is punishable under federal law.

Copyright © 2018 Apple Inc.

All rights reserved.

Recipients of the email voices claiming that they have ordered a product they did not, and who have clicked on the link in them, should change their Apple password and contact Apple Support for help. And, the best protection against phishing scams is to avoid clicking on links in email messages, social media messages, and text messages to sign into online accounts.

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Comments(44)

Aug 15, 2020 at 1:02 AM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Manteca, California, United States

mail.receiporder@payment-store.com is being used by the scammers.

Delete

Jul 21, 2020 at 11:31 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Kansas City, Kansas, United States

I thought it was interesting that I don't even own an Apple product and that I supposedly purchased this App. Obviously, I have no need for it to begin with.

Delete

May 17, 2020 at 11:54 PM by
Apple Store Email Scam and Payment Cancellation Fraud
info

"Dear Customer,

Your Apple ID, has just been used to purchase RFS - Real Flight Simulator from the App Store, on a computer or a device that had never been associated with that Apple ID..."

I received the above.

Delete

Apr 14, 2020 at 3:42 AM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Vermilion, Ohio, United States

I received this today and immediately thought it was fraudulent. But coincidentally I had used my apple id several times on my desktop which is rare and aI thought maybe my I’d was stolen.

https://archive.org/download/page1image1_20200413/Page_1-Image_1.png

Is this fraud or for real?

Delete

Apr 14, 2020 at 4:11 AM by
Apple Store Email Scam and Payment Cancellation Fraud
info

It is not true, it is fraudulent.

Delete

Mar 26, 2020 at 4:37 PM by
Apple Store Email Scam and Payment Cancellation Fraud
info

"Got this today. Scam for sure. did not order anything

On March 26, 2020 at 1:46 PM A̴pp̴ ̴S̴t̴ore < customersupportapp2@withdrawingdoubt.com> wrote:

Dear Customer,

Your payment of some games on the Apρle S̲tore has been

accepted, our system will process your request as soon as possible.

If you want to view, manage, or cancel your orders, please check the attached

invoice above for more informations.

Thankyou for shopping with us...

Apρle S̲tore"

Received via email.

Delete

Feb 28, 2020 at 4:00 PM by
Apple Store Email Scam and Payment Cancellation Fraud
info

I keep getting these type of scam emails, what should we do?

- Forwarded Message -

From: App Store‍ <donotreplythis.notifiiordarst_saigal818700338434@matibelantak2.com>

To: "store@app.storeapple.com" <store@app.storeapple.com>

Sent: Friday, February 28, 2020, 8:48:11 AM EST

Subject: Fwd: [ Con‌‌firmation - Order ] - [Invoice] - Thanks for your Purchase Hulu: Stream TV Shows & Movies on Appstore -Friday, February 28, 2020 [CS.ID#SB894JKA35G]

Delete

Feb 27, 2020 at 6:12 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Muskegon, Michigan, United States

Last night Feb. 26th I received an email message with the Apple logo at the top of it when I opened it. In the first shaded section, on the left was printed Payment ID. Then below that it read Merchant App Store to right of which was Document No 1-9182767. Then in the same shaded area on the left below the Payment ID notation was written Payment Credit Card, and to the right (middle of the page) was printed Sequence No 1987221321121. Subsequently to the far right was the notation Total $21.76

In the lower half of the page is a logo entitled SMULE, Next to that it read; VIP SMULE MAGIC 1 Month(All Access Pass_

Subscription_

Credit Card_ $21.76.

Below this aforementioned was listed again; TOTAL $21.76

At the bottom of the page it stated: To cancel your purchase within 1 days of receiving this invoice go to

Cancel and Manage Subscription

Learn more about your right of withdrawal

(but when I tried to click on what was suggested there no response!)

Further down were more notations on one line: Apple ID Summary-Purchase History-

"Temrs" "MISSPELLED" of Sale

Privacy Policy

(I don't think any of the above catagories could be brought up. Instead, I now think those notations were just to help make the document look official.

Then finally in the middle:

Copyright a circled "c" letter 2020 App Store

All right (no "s") reserved

I printed the whole page, but am not able to forward it as you suggested. It's obvious to me now that this was a fraudulent attempt to hack information from me. But, I didn't become suspicious quickly as I should have. And, I did see another option to click on, which I did. However when it didn't download for about 30 seconds I deleted that attempt to bring up a new page that I was waiting to appear. Please let me know if that action on my part likely prevented them from getting information that they were after.

I'm taking the time to fill you in as best I can in case it might result in my getting a helpful reply from you. And, so that other people may be less likely to be bothered, or internet harmed in some way.

Earlier, yesterday afternoon (Feb.26) I had a somewhat lengthy conversation via cell phone with a bank where I have a new account, and then later when I the App invoice had been sent to me I thought that it had something to do with that conversation, and the newly established account. But, they showed no unauthorized charge to the account, and had no information to offer relative to the disturbing email that I had received. The customer service representative did take a little information from me about it, but I'm not optimistic as to their being in a position to investigate it to any kind of a resolution.

If you at Apple have any further helpful advice about what I've been subjected to I would greatly appreciate hearing back from you about it.

Respectfully,

Keith T.

Delete

Feb 18, 2020 at 5:00 PM by
Apple Store Email Scam and Payment Cancellation Fraud
info

"From: App‌ Store <replys.newsrmupdatei_freakl8187@fix.palkonmas.com>

To: "store@app.storeapple.com" <store@app.storeapple.com>

Sent: Friday, February 14, 2020, 03:45:32 PM CST

Subject: { Or‌der - Confirmation} ( Proof ) : Thank's for your recent purchase Netflix Premium on February 14, 2020 [Cs#H3083HTE3503]"

I received this scam.

Delete

Feb 24, 2020 at 7:47 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Beaverton, Oregon, United States

I did not order and do not want. Do not bill me $29.95. I will not pay it.

Delete

Feb 14, 2020 at 6:30 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Spokane, Washington, United States

Kick the Buddy being used in a scam letter. Says I paid it. IF not just go to their handy dandy site etc. I forwarded the email above. This is a new one for me, still making sure to notify my credit card company. I do not even use Apple devices. Go figure.

Delete

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Apple Store Email Scam and Payment Cancellation Fraud