Royal Bank of Canada customers who have received email or SMS text messages like the one below, which claim their accounts have been temporarily suspended, should delete the messages. They should also not follow the instructions in the messages. This is because the messages are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal RBC Royal Bank online account credentials.
The "RBC Online Banking Account Suspension" Phishing Scam
Subject: You got 1 new message (Importance: High) Ref: 4106LDA
From: PersonalBanking.RBC.reference410666LDA@washjeff.edu
Equifax
Please note this is official correspondence from the RBC which require attention.
Intended to: / Reference: RBC410666
Dear valued customer,
Your RBC online banking access has been temporarily suspended.
This can be because of a recent change in your address or submitting incorrect information during the initial registration process. Please verify your account within the next 24 hours in order to avoid full online suspension.
To confirm your account please click the link below before: Dec 05, 2017
https://www.royalbank.ca/rbuconf/4106LDA/
This is your unique link to confirm your account.You will receive an email from us shortly once your account has been confirmed. We are sorry for any inconvenience caused.
We are using Secure Socket Layer (SSL) 128-bit encryption to protect the information you send or receive from our secure sites.
RBC Online Banking is offered by Royal Bank of Canada
RBC Royal customers who have received messages claiming that they need to do some activity on their accounts, should always go directly to http://www.rbcroyalbank.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to a phishing or malicious website.
Also, RBC Royal customers who have already been tricked by the phishing messages, are asked to change their passwords and contact RBC Royal immediately, before their accounts are hijacked and used fraudulently by cyber criminals.