"Netflix Account on Hold - Update Required" is a Phishing Email

Netflix Account on Hold - Update Required is a Phishing Email

Netflix users who have received email messages like the one below, which asks them to update their payment method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim there is a problem authorizing their credit cards, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.

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A "Netflix Account on Hold - Update Required" Email Scam

From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]
Date: 26 November 2016 at 19:09:56 GMT
Subject: Update required – Netflix account on hold

Netflix

Please Update Your Payment Method

Hello,

Sorry for the interruption, but we are having trouble authorising your Credit Card.

Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.

If you have any questions, we are happy to help. Simply call us at any time on 0800 096 6380.

-The Netflix Team

Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search engine.Search
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Comments(15)

Sep. 3, 2019 at 2:27 PM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

"From: Netflix[UK] - Watch TV Shows Online <ishikawa@kensei7.com>

Date: 31 August 2019 at 15:03:28 BST

Subject: An error regarding your billing address occured!

Your account is on hold.

Please update your payment details

Hi,

We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

Once that information has been updated, you can continue enjoying Netflix (with a 1 month free for your time.)

UPDATE NFLX® ACCOUNT NOW »»»

Your Netflix membership, ( with a 1 month free for your time ) will continue when you confirm your Netflix account information."

Here is another scam.

Delete

Jul. 15, 2019 at 9:28 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

"From: Netflix[NFLXUK] [mailto:mail@cyclebase-mu61.com]

Sent: 13 July 2019 13:35

Subject: (NFLX)Your account is on hold.

(Registration No. 2906991) ..."

Here is another scam.

Delete

Jun. 19, 2018 at 8:58 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Received via email:

"I received this email but I believe its a scam as my credit card is active and credit is good.

I will be deleting this email

From: NETFLIX <netflix@support.rnsbazxfnqo6vc55f5f5.com>

Sent: Tuesday, June 19, 2018 06:08

Subject: Account on hold

Account on hold

Hi,

We are having trouble billing your subscription, please update your payment method to avoid service interruption. hvbnq

To quickly resolve this, click Log In and update your payment method. hvbnq

–Your friends at Netflix hvbnq rnsbazxfn"

Delete

May. 21, 2018 at 3:56 PM by
"Netflix Account on Hold - Update Required" is a Phishing Email
an anonymous user from: Saanich, British Columbia, Canada

I received one of these and I'm not even a Netflix user/subscriber.

Delete

Nov. 21, 2017 at 6:51 PM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"From: " NETFLIX" <mail@netflix.support.com>

Date: November 21, 2017 at 6:27:59 PM EST

Subject: Your Netflix Membership is on hold

We recently failed to validate your payment information we hold on record for your account,

therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.

Click here to verify your account

Failure to complete the validation process will result in a suspension of your Netflix membership.

We take every step needed to automatically screen our users, Unfortunately in this case we were unable to validate your details.

This process will only take a couple of minutes

and will allow us to maintain our high standard of account security.

Netflix Support Team

This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information."

Delete

Oct. 24, 2017 at 11:39 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"From: NETFLIX@hold.accounts.com

Date: October 24, 2017 at 6:46:09 AM MDT

Subject: Account on hold

Netflix

Account on hold

Hi,

We were unable to charge your card.

To resolve the issue update your payment method. Once your payment information has been updated, you can continue enjoying Netflix.

Update your payment

You can find information about which payment methods Netflix accepts in our Billing FAQ article. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try an alternate method of payment"

Delete

Sep. 17, 2017 at 9:06 PM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"From: Netflix <info@mailer.netflix.com>

Date: September 9, 2017 at 3:02:42 PM PDT

Subject: Update required – Netflix account on hold

Netflix

[!] Your account is on hold.

Please update your payment details

Hi,

We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

UPDATE ACCOUNT NOW

Need help? We’re here if you need it. Visit the Help Center or contact us now.

–Your friends at Netflix"

Delete

Jul. 11, 2017 at 10:50 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"- Forwarded Message -

From: NetFlix <info@generative-software.com>

To: <jrr03@juno.com>

Subject: Update your payment methode

Date: Tue, 11 Jul 2017 12:05:56 0100

Please Update Your Payment Method Now

Dear Valued Netflix User

Sorry for the interruption, but we are having trouble authorizing your Payment Method.

Please visit the account payment page at

https://www.netflix.com/YourAccountPayment to enter your payment information again or to use a different payment method.

When you have finished, we will try to verify your account again.

If it still does not work, you will want to contact your credit card company.

To protect the informations of our customers, our system has temporarily placed restrictions on your account until your informations has been validated against our system.

You can validate your informations by either clicking on the link above or below, this will only take a few minutes and your account functions will be fully restored.

Log In To account

If you have any questions, we are happy to help. Simply call us at 0800-917812.

The Netflix Team"

Delete

Apr. 11, 2017 at 3:23 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"From: Netflix netflix-id-105109990066-b011c3e0bc3c2d3ae6187e711f0867c9@ antispam1.visao.psi.br

Sent: Monday, April 10, 2017 5:38 PM

To: dustie6669@msn.com

Subject: Your Netflix membership is on hold!

Netflix

Payment details update required.

Dears Customer,

We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

UPDATE ACCOUNT NOW

We're here to help if you need it. Visit the Help Center for more info or contact us.

Your friends at Netflix"

Delete

Apr. 3, 2017 at 11:04 AM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Here is another scam:

"From: netflix. mailer190799205294274369bvxh0vu7wot4g2@www.1und1.de

Date: 3 April 2017 at 13:40:28 IST

Subject: Netflix : Account Update - Receipt .H483823933601395744003!

NetFlix

Hello,

Sorry for the interruption, but we are having trouble authorising your Credit Card.

Please visit www.netflix.com/membership15987 to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company. .

Thanks,

NETFLIX2017"

Delete

Mar. 30, 2017 at 1:23 PM by
"Netflix Account on Hold - Update Required" is a Phishing Email
info

Received via email:

- Forwarded message -

From: "Netflix" <info@mailer.netflix.com>

Date: 30 Mar 2017 06:45

Subject: Update required – Netflix account on hold

Netflix

Your account is on hold.

Please update your payment details

Hi,

We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

UPDATE ACCOUNT NOW

Need help? We’re here if you need it. Visit the Help Centre or contact us now.

- Your friends at Netflix?"

Delete

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"Netflix Account on Hold - Update Required" is a Phishing Email