Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Netflix users who have received email messages like the one below, which asks them to update their payment method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim there is a problem authorizing their credit cards, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]Date: 26 November 2016 at 19:09:56 GMTSubject: Update required – Netflix account on holdNetflixPlease Update Your Payment MethodHello,Sorry for the interruption, but we are having trouble authorising your Credit Card.Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.If you have any questions, we are happy to help. Simply call us at any time on 0800 096 6380.-The Netflix Team
From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]Date: 26 November 2016 at 19:09:56 GMTSubject: Update required – Netflix account on hold
Netflix
Please Update Your Payment Method
Hello,
Sorry for the interruption, but we are having trouble authorising your Credit Card.
Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.
If you have any questions, we are happy to help. Simply call us at any time on 0800 096 6380.
-The Netflix Team
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.
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"From: Netflix[UK] - Watch TV Shows Online Date: 31 August 2019 at 15:03:28 BSTSubject: An error regarding your billing address occured!Your account is on hold.Please update your payment detailsHi,We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.Once that information has been updated, you can continue enjoying Netflix (with a 1 month free for your time.)UPDATE NFLX® ACCOUNT NOW »»»Your Netflix membership, ( with a 1 month free for your time ) will continue when you confirm your Netflix account information."Here is another scam.
"From: Netflix[NFLXUK] [mailto:mail-cyclebase-mu61.com] Sent: 13 July 2019 13:35Subject: (NFLX)Your account is on hold.(Registration No. 2906991) ..."Here is another scam.
Received via email:"I received this email but I believe its a scam as my credit card is active and credit is good. I will be deleting this emailFrom: NETFLIX Sent: Tuesday, June 19, 2018 06:08Subject: Account on hold Account on holdHi,We are having trouble billing your subscription, please update your payment method to avoid service interruption. hvbnqTo quickly resolve this, click Log In and update your payment method. hvbnq–Your friends at Netflix hvbnq rnsbazxfn"
I received one of these and I'm not even a Netflix user/subscriber.
Here is another scam:"From: " NETFLIX" Date: November 21, 2017 at 6:27:59 PM ESTSubject: Your Netflix Membership is on holdWe recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your Netflix membership. We take every step needed to automatically screen our users, Unfortunately in this case we were unable to validate your details. This process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support Team This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information."
Here is another scam:"From: NETFLIX-hold.accounts.comDate: October 24, 2017 at 6:46:09 AM MDTSubject: Account on holdNetflixAccount on holdHi ,We were unable to charge your card.To resolve the issue update your payment method. Once your payment information has been updated, you can continue enjoying Netflix.Update your paymentYou can find information about which payment methods Netflix accepts in our Billing FAQ article. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try an alternate method of payment"
